
Sales Customer Advocate
3 days ago
The role of a customer service representative involves providing support to clients through various communication channels. As the first point of contact, you will be responsible for ensuring a positive experience by addressing inquiries and resolving issues efficiently.
Key Responsibilities:
- Client Communication: Serve as the primary contact for clients via phone, email, and chat.
- Information Provision: Respond promptly to inquiries and provide accurate information about products and policies.
- Issue Resolution: Resolve customer complaints efficiently while ensuring a positive experience.
- Record Keeping: Maintain detailed records of client interactions, transactions, and feedback.
- Issue Escalation: Escalate complex issues to the appropriate department while ensuring timely resolution.
- Relationship Building: Build strong relationships with clients by understanding their needs.
- Performance Metrics: Meet performance metrics related to response time, customer satisfaction, and issue resolution.
Qualifications:
- Education: Bachelor's degree or equivalent experience preferred.
- Experience: 1–3 years of experience in customer service (experience with US clients preferred).
- Skills: Excellent verbal and written communication skills, strong problem-solving abilities, and attention to detail.
- Technical Skills: Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
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