Account Operations Specialist
3 weeks ago
Job Summary
We are seeking an experienced Account Operations Specialist to join our team at Nisum. In this role, you will be responsible for managing account operations, including contracts, revenue estimates, and personnel onboarding and offboarding.
Key Responsibilities
- Manage account operations, including contracts, revenue estimates, and personnel onboarding and offboarding.
- Communicate with clients on operational matters and follow up as needed.
- Create and implement operations processes in the account through account leads.
- Analyze data to identify problem areas and develop solutions.
- Provide support to cross-functional teams to prevent and resolve issues.
- Work closely with managers to support projects for the account, including submitting client SOWs or work orders, monthly hour reconciliation, and time-sheet follow-up.
- Maintain and update documentation on internal and cross-functional processes.
- Generate monthly resource reports by account.
Requirements
- Minimum of 5+ years of proven professional experience.
- Ability to successfully manage multiple responsibilities simultaneously under pressure and must be flexible to changing priorities.
- Strong organization and administrative skills.
- Experience serving on and contributing to project teams, with the ability to serve as the lead for a project team.
- Strong written and verbal communication skills.
- Comfortable thriving in ambiguous situations and in a dynamic environment.
- Excellent time management, planning, and organizational skills.
- Working knowledge of Microsoft Office and Google Suite of products.
Benefits
- Nisum offers competitive salaries and benefits packages, as well as unique and fun extras, including continuous learning opportunities, parental medical insurance, and team-building activities.
Education
- Bachelor's degree or foreign equivalent required from an accredited institution.
Language
English
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