Service Account Operations Specialist
3 weeks ago
Job Summary
We are seeking a highly skilled Service Account Operations Specialist to join our team at Paytm. The ideal candidate will have a strong background in operations management and be able to drive merchant activation and GMV for our Enterprise business.
Key Responsibilities
- Monitor and analyze the performance of Key accounts of Enterprise business KPIs.
- Drive merchant activation and GMV for the respective merchants (EDC & QR).
- Issue/escalation handling for Strategic Enterprise accounts.
- Cross-functional team management to ensure timely delivery of all tasks/requirements.
- Seek out ways to automate & simplify manual processes in order to improve operations productivity.
- Setup and monitor processes to ensure smooth business functioning.
Requirements
The successful candidate will have a strong understanding of operations management principles and be able to work effectively in a fast-paced environment. They will also have excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
What We Offer
As a Service Account Operations Specialist at Paytm, you will have the opportunity to work on a wide range of projects and contribute to the growth and success of our Enterprise business. We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement.
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