Microsoft Office Support Engineer

1 day ago

Kolkata, West Bengal, India beBeeSupport Full time ₹ 12,00,000 - ₹ 18,00,000
Job Title:

Productivity Tools Support Specialist

Job Description:

The role involves performing Level 2 application support and incident management. You will work closely with the Productivity Tools team to troubleshoot issues related to Microsoft Office applications, including Outlook, add-ins, Adobe Acrobat, and WinZip.

Key Responsibilities:

  • Provide technical expertise and excellent support for Microsoft Office product applications at a Level 2 skillset.
  • Perform Level 2 application support and incident management.
  • Work closely with Level 1/1.5 support teams.
  • Escalate complex issues to Level 3 engineers or vendors as needed.

Requirements:

  • Bachelor's/Master's degree in computer science engineering/technology.
  • Technical certifications are an added advantage.

Preferred Qualifications/Skills:

  • Strong background in troubleshooting on enterprise Windows, Mac, and iOS environments.
  • Proficient in troubleshooting and resolving issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins within enterprise environments.
  • Expertise in supporting Outlook and native email clients, with deep knowledge of delegation, shared mailbox access, PST migrations, online archives, and related enterprise environment issues.
  • Responsible for Incident and problem escalation and resolution for Office 365 platforms.
  • Basic knowledge and experience of Microsoft Exchange Admin Center and delegation permissions.
  • Experience with Adobe applications is a plus.
  • ITIL and Major Incident Management knowledge.
  • Strong comprehensive problem-solving skills to identify and solve issues quickly.
  • Ability to work independently as well as part of a virtual, geographically dispersed team.
  • Exceptional verbal and written communication and presentation skills.

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