Technical Leader

3 weeks ago


Bengaluru, Karnataka, India ANSR Full time

About Illumina: We are a leading developer, manufacturer and marketer of life science tools and integrated systems dedicated to making genomics useful for all.

**Estimated Salary:** $170,000 - $200,000 per year

Job Description:

We are seeking a highly experienced Technical Leader to lead our IT Operations team. As a key member of our global IT organization, you will be responsible for ensuring the effectiveness and efficiency of our global and regional core IT services.

Your responsibilities will include working with our leadership team to ensure alignment with global service delivery priorities and objectives, establishing and managing department and individual resource goals, overseeing the performance management and development process for assigned IT team members, and ensuring that team activities operate within the policies and procedures of the global IT organization.

**Key Responsibilities:

  • Lead a team of Information Technology professionals to ensure the team's effectiveness and efficiency in delivering global and regional core IT services.
  • Work with the leadership team to ensure alignment with global service delivery priorities and objectives.
  • Establish and manage department and individual resource goals, including implementation of near-term and long-term goals and objectives to achieve successful outcomes.
  • Oversee the performance management and development process for assigned IT team members, performing performance management duties, development planning and coaching for direct reports.
  • Ensure team activities operate within the policies and procedures of the global IT organization, evaluating and anticipating staffing needs, recruiting, interviewing and selecting well-qualified staff.
  • Build and enable a team who establish effective and trusting working relationships with all business and IT partners.
  • Manage resource availability to continuously support the business, identify areas for improvement, develop an improvement program and monitor implementation to increase process efficiency and improve service delivery.
  • Establish and maintain the overall work cadence and, in partnership with IT leadership, ensure performance and outcomes strive for excellence in delivery and customer experience.
  • Communicate with clients and other stakeholders to gain community support for projects and solicit input for continuous improvement.
  • Ensure adherence to company policies and procedures and compliance responsibilities, including data quality, adherence to Global IT security guidelines and other risk-related metrics for self and members of the team.
  • Provide escalation path for project issues and guide team to resolution through technical expertise, business knowledge and negotiation skills.
  • Manage and monitor a queue of issues and changes for team to ensure timely resolution and update stakeholders regularly on progress.

Requirements:

  • Bachelor's degree or equivalent in Computer Science or related technical discipline preferred.
  • Minimum 10+ years of relevant working experience.
  • 8+ years of experience leading IT Operations is preferred. Experience working as part of multinational company, especially regional management experience is strongly preferred and experience working as part of matrixed management organization.
  • Previous experience working in a regulated environment (SOX, FDA, HIPAA, etc.) a plus.
  • Strong understanding and technical knowledge of current network and operating systems, hardware, protocols and standards.
  • Knowledge of cloud-based infrastructure, platforms and applications (IaaS, PaaS, SaaS) including AWS, GCP, Google Workspace, Okta, etc.
  • Strong understanding of service-oriented architecture concepts and technologies such as cloud computing, software defined infrastructure, serverless compute, Microservices, etc.
  • DevOPS database development and administration.
  • Experience leading large, diverse teams. Strong communication and interpersonal skills; comfortable presenting ideas, solutions and concepts to others.


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