Senior Manager of Financial Operations

As a senior leader in our Financial Crime Client Delivery Services group, you will be responsible for the leadership and supervision of managers and analysts on client projects.

The successful candidate will utilize their management skills and AML/sanctions knowledge to oversee the day-to-day operations of client engagements while coaching and mentoring the team to meet the client objectives.

The role requires an individual with a strong entrepreneurial spirit, who is highly collaborative, able to express ideas readily, manage change fluidly, and influence and identify opportunities.

• Lead day-to-day operations on AML/FC engagements, manage, and escalate risk accordingly
• Supervise the day-to-day operations on financial crime/AML engagements in accordance with terms of service agreements stipulated in the executed statement of work (SOW)/contract
• Establish quality standards on the engagement and work with the managers and/or team leads to ensure that an appropriate QC process is implemented to mitigate risks and adhere to client QC requirements/standards
• Utilize AML/Financial Crime Subject Matter Expertise and judgment to prepare reports, manage, and escalate risks/issues on the engagement appropriately and timely
• Assist the Director (or appointed lead, as applicable) on the engagement to design and implement KPI/KRI reports
• Identify and coordinate training needs on the project to ensure that the engagement team has the appropriate knowledge and tools to meet the client objectives
• Attend client meetings and work with the Director (or assigned lead, as applicable) to ensure that the appropriate AMLRS team members attend internal and external meetings
• Work with the manager(s) to continuously assess whether the engagement leverage model is adequate to meet engagement needs and production volumes and, at minimum, is in line with the requirements in the SOW at all times
• Ensure that the engagement team submits their time in NetSuite correctly and on time
• Help organize and help lead periodic touch points with client stakeholders to assess their needs and obtain feedback around AMLRS performance
• Partner with the Director or appropriate lead to assist in putting together appropriate materials for client monthly/quarterly/bi-annual/annual business or executive meetings with the client
• Involvement in certain internal strategic initiatives across the Managed Services practice working closely with Directors and others
• Mentor and coach engagement teams
• Promote and participate in inclusive mentoring and coaching relationships on the engagement, across all staff levels

• Bachelor's degree with 15-18 years or more of AML / Financial Crimes experience, with an understanding of regulatory requirements as it pertains to areas such as transaction monitoring, AML policies and procedures, KYC, EDD, and AML independent testing
• The following experience and/or knowledge is a plus: (i) fraud and/or sanctions experience; (ii) payments and/or fintech experience; (iii) understanding and/or knowledge of AML regulations
• Proven ability to lead, mentor, and coach teams of more than 50 employees, including managers
• Ability to lead projects, develop timelines, coordinate project teams, and implement action items during the life of a project
• Ability to exercise AML subject matter expertise and project management skills to effectively manage scope, budget, and timelines on AML/FC projects
• Ability to identify and manage prompt resolution of potential risks and issues while managing client expectations

• Professional certification
• Masters degree
• Strong knowledge of banking industry and related regulations and laws
• Strong entrepreneurial spirit, highly collaborative, able to express ideas readily, manage change fluidly, able to influence and identify opportunities