Clinical Growth Strategist

3 days ago

Delhi, Delhi, India beBeeGeneralManagement Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Description

Our organization seeks a seasoned General Manager to spearhead revenue growth, streamline clinical operations, and drive business expansion across our network of clinics. This pivotal role will enhance patient experience, maximize retention, and scale the business through new center development.

">Key Responsibilities
  • Own the profit-and-loss statement for the chain and drive topline growth through effective sales strategies and execution.
  • Build and lead a high-performing sales team; set key performance indicators and targets for performance and growth.
  • Develop and implement marketing campaigns, partnership models (business-to-consumer and business-to-business), and referral programs to boost footfall and revenue.
  • Analyze market trends, competitor offerings, and customer feedback to optimize pricing, packages, and services.
">Operations Management

Oversee daily clinical operations across all centers to ensure efficiency, quality, and compliance. Standardize operational protocols (standard operating procedures) across locations to ensure uniformity and scalability. Implement technology and tools to optimize scheduling, reporting, and patient flow. Manage supply chain, vendor partnerships, and cost control initiatives.

">Patient Experience & Retention

Drive a patient-first culture across the network, ensuring high-quality service delivery and post-visit engagement. Design and implement CRM strategies to improve patient retention, feedback collection, and service personalization. Monitor and improve Net Promoter Score (NPS), reviews, and satisfaction metrics.

">Expansion and New Center Development

Lead the planning, feasibility analysis, and execution of new clinic openings in targeted geographies. Collaborate with real estate, legal, HR, and clinical teams for smooth rollout of new centers. Ensure go-to-market plans are aligned with brand, operations, and commercial strategies.

">Requirements

Bachelor's degree in Business, Healthcare Management, or related field (MBA preferred). 12-20 years of experience in sales, operations, or general management, preferably in healthcare, diagnostics, clinics, or wellness chains. Strong understanding of healthcare service models, patient lifecycle, and regulatory norms. Proven track record of driving revenue growth, scaling operations, and leading teams.

">Key Skills
  • Strategic Sales & Business Development
  • Multi-location Operations Management
  • Patient Experience & Customer Retention
  • Project Management & New Center Setup
  • Analytical and Decision-Making Skills
  • Leadership and Cross-functional Team Management
  • Excellent Communication and Interpersonal Skills

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