Business Innovation Consultant

We are seeking a highly skilled Business Innovation Consultant to join our team. As a key member of our organization, you will be responsible for driving business growth and innovation through strategic planning, process improvement, and change management.

Key Responsibilities:

• Work collaboratively with cross-functional teams to understand end-to-end ticketing processes, including internal and external ticketing, change, cancel, refund, credit card, and settlement processes.
• Support strategic initiatives and epics/ features impacting ticketing domains and provide support to other dependent domains.
• Partner with internal and external teams on technical setup and readiness, ensuring test systems are in sync and functioning, and resolve identified issues.
• Gather, develop, coordinate, and maintain business requirements for various projects and/or systems from initial phase to final implementation, assuring requirements meet standards; troubleshoot issues, coordinate timelines, maintain, and communicate project status reports and tracking.
• Interact closely with internal and external customers to understand business processes, customer requirements, project schedules, and level of satisfaction.
• Research, analyze, and resolve ad-hoc customer problems and questions in a positive, timely, and professional manner.
• Effectively communicate status on activities and issues to customers and manager on a regular basis both verbally and in writing.
• Maintain documentation of meeting minutes, design discussions, planning notes, dev status, test results, processes, known issues, etc., to facilitate communication and knowledge sharing across the team.
• Manage user stories and deliverables in Version One.

Requirements:

• 6-10 years of IT and/or business experience or equivalent combination of education, training, and experience.
• 3-5 years' experience working on TPF applications in an airline domain.
• Prior experience working with ticketing and/or GDS is a plus with an understanding of architectural flows and how technologies operate/integrate.
• Hands-on experience as a Business Analyst and writing Business Requirements.
• Demonstrated skills in process mapping, analytical, technical, and proven problem-solving skills.
• Ability to create detailed, well-written documentation for a variety of audiences.
• Candidate must have the ability to deliver quality work on time and translate planning into action as well as anticipate and address barriers.
• Strong communication, relationship management, and influencing skills needed to work in partnership with internal teams.
• Research, analyze, and resolve ad-hoc customer problems and questions in positive, timely, and professional manner.
• 1st tier production triage/maintenance for Severity 3-5 defects.
• Effectively communicate status on activities and issues to customers and manager on a regular basis both verbally and in writing.
• Maintain documentation of test results, processes, known issues, etc., to facilitate knowledge sharing across the team.
• High level of motivation, drive, and confidence to step outside comfort zones when placed in new environment.
• Ability to multi-task and be detail-oriented.
• Ability to quickly adapt to new tools and evolving technologies.
• Must be performing satisfactorily in present position.

Preferred Qualifications:

• Excellent written, oral, and communication skills.
• Experience working with diverse teams located in various countries.
• Must be able to prioritize work on multiple project teams, with the overall goal of satisfying all deployment needs and effectively supporting diverse clients.
• Knowledge of Agile development methodologies and corresponding tools (e.g., VersionOne).
• Project Management experience and previous airline business experience is preferred.

About Us

We are a dynamic and innovative organization committed to delivering exceptional customer experiences through strategic planning, process improvement, and change management.