Order Management Specialist

2 days ago


Gandhinagar, Gujarat, India beBeeBusiness Full time ₹ 18,00,000 - ₹ 24,00,000

Job Title: Business Analyst for Order Management

  • Act as a liaison between stakeholders, product managers, and the implementation team.
  • Gather and analyze customer requirements, maintain backlog in collaboration with product owners and vendors.
  • Ensure solutions align with best practices and propose alternatives where necessary.
  • Provide guidance on process improvements and platform capabilities.
  • Stay updated on ServiceNow product evolutions and share insights with the team.

Key Responsibilities:

  • Organize and support User Acceptance Tests (UAT), including preparation of key test scenarios.
  • Drive and support functional workshops with end-users, ensuring critical topics are addressed.
  • Work independently on assigned scope, collaborating with developers, peers, and management as needed.

Required Skills & Competencies:

  • 6+ years hands-on experience on the ServiceNow platform.
  • Strong expertise in Order Management and data model.
  • Experience with data activities, CMDB knowledge, and data migration from external tools into ServiceNow.
  • Familiarity with API Integration and ITIL processes.


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