Branch Operations Director

7 hours ago

Chennai, Tamil Nadu, India beBeeBranchManager Full time ₹ 15,00,000 - ₹ 28,00,000
Role OverviewWe are seeking an experienced Branch Manager to lead our branch team and drive sales targets.

The successful candidate will be responsible for overseeing the day-to-day operations of the branch, ensuring efficient service delivery, driving sales targets, managing the branch team, and upholding customer satisfaction. The role involves both operational and strategic responsibilities to ensure branch profitability and adherence to company standards.

Key Responsibilities:
  • Operations Management
  • Supervise and coordinate all operational functions at the branch, including maintaining proper records and documentation as per audit and compliance standards.
  • Ensure compliance with internal policies, processes, and regulatory requirements.

Sales & Business Development:

  • Drive branch sales targets (products, services, or loans), identifying and capitalizing on local market opportunities to grow business.
  • Build and maintain relationships with key customers and business partners.

Customer Service:

  • Ensure high-quality customer service and manage customer grievances effectively.
  • Promote a customer-centric culture within the team.

Team Management:

  • Lead, mentor, and develop branch staff, setting individual performance goals and conducting regular performance reviews.
  • Organize regular team meetings and training sessions.

Financial Oversight:

  • Manage budgets, costs, and profitability of the branch, monitoring cash flow and transactions.
  • Ensure secure handling of finances.
Key Skills & Competencies:
  • Strong leadership and team management skills
  • Customer relationship management
  • Business development and sales acumen
  • Operational and financial knowledge
  • Excellent communication and interpersonal skills
  • Problem-solving and decision-making ability
Qualifications:
  • Bachelor's degree in Business Administration, Finance, Commerce, or related field
  • MBA is a plus
  • 3–8 years of relevant experience, including at least 2–3 years in a supervisory or managerial role

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