Senior Infrastructure Manager

About the Role:

We are seeking a seasoned and forward-thinking Senior Infrastructure Manager to lead our global infrastructure design teams. This role is pivotal to our global transformation journey, shifting from traditional infrastructure management toward a modern, DevOps-centric, cloud-native delivery model.

The ideal candidate will possess deep technical knowledge of both legacy and emerging infrastructure platforms, combined with proven leadership in managing globally distributed teams. This individual will be responsible for delivering reliable, scalable, and secure infrastructure services while modernizing operations to support product engineering, platform automation, Operational SRE, and business agility.

Key Responsibilities:

• Lead and mentor a team of infrastructure leads, engineers, and service owners across global teams.
• Drive alignment with global IT strategy focused on automation, scalability, and cloud native architecture.
• Represent infrastructure delivery in global planning and governance forums.
• Ensure availability, reliability, and performance of on-premises and cloud-hosted infrastructure platforms.
• Own and improve SLAs and KPIs regarding design, deployment, transition to manage, decommission, incident response, problem management, and change control processes.
• Champion operational (SRE) enablement, compliance, including SOX/PCI, and security best practices.
• Lead the transformation from legacy systems, such as traditional VMs, storage, monitoring, to modern infrastructure, including serverless, container platforms, SaaS/PaaS.
• Support DevOps toolchain integration and Infrastructure as Code (IaC) adoption by developing and maintaining IaC templates and scripts using tools such as Terraform, Ansible AWX, AWS CloudFormation to automate provisioning, configuration, and management of cloud resources to ensure consistency and repeatability.
• Foster a high-performing, engaged, and continuously learning team culture by guiding skill development and succession planning aligned with modern infrastructure capabilities.
• Manage workload balancing, shift planning, and collaboration across geographies.
• Working experience of installation, configuration, and maintenance, design, deployment, monitoring, develop, upgrade, and support of on-premise and cloud infrastructure by automation.
• Day-to-day management and continued evolution of STS infrastructure and design capabilities. Collaborate with fellow IT leaders to create an environment where knowledge and insights can be used and exchanged.

Requirements:

• 15+ years of experience in IT infrastructure operations, with at least 5 years in leadership roles managing global or regional teams.
• 5+ year experience working within a public cloud environment. Must have a good understanding of cloud platforms, including AWS, Azure, or GCP.
• Must have experience with traditional data center infrastructure, including storage, compute, network, backup, monitoring.
• Previous experience implementing container strategies, including Kubernetes, Docker, EKS, ECS, GKS.
• Hands-on familiarity with DevOps principles, CI/CD pipelines, and infrastructure automation, including Terraform, Ansible, etc.
• Proven track record of leading modernization initiatives, including DevOps support, automation, including CI/CD/CM, SRE facilitation, and tool rationalization.
• Experience managing compliance frameworks, including SOX, PCI, ISO, and high-security environments. Configuring and supporting the implementation and maintenance of security tools.
• Previous experience working with Agile Development Practices, including SDLC / Agile / Scrum methodologies.
• Good communication, people management, and stakeholder engagement skills.
• Strong analytical and decision-making abilities in a complex, fast-paced environment.
• Ability and willingness to be hands-on when needed.
• Developing and updating business continuity and disaster recovery protocols.
• Knowledge of emerging technologies, related to infrastructure, including network, data center, hardware, software, and standard methodologies.
• Hands-on experience using the tools and techniques to debug problems within the full stack.
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Relevant certifications, including AWS/Azure Architect, ITIL, PMP, are a plus.

Benefits:

Epsilon is a global data, technology, and services company that powers the marketing and advertising ecosystem. We provide marketers from the world's leading brands the data, technology, and services they need to engage consumers with a single view, vision, and voice. Our comprehensive portfolio of capabilities bridges the divide between marketing and advertising technology.

Our core values define our culture and guide us to bring value for our clients, our people, and consumers: Act with integrity, Work together to win together, Innovate with purpose, Respect all voices, and Empower with accountability.

At Epsilon, we believe people make the place, and everything we do is designed with you in mind. We offer a unique benefits package and a nurturing environment that elevates your growth, wellbeing, and work-life harmony. Come join our team and explore what we have to offer.