Commercial Operations Manager

3 weeks ago


Chennai, Tamil Nadu, India Reliance Retail Full time

Job Purpose:

As a Commercial Material Manager at Reliance Retail, you will be responsible for effectively managing commercial and material activities for the store, ensuring seamless operations. This includes managing inventory and cash transactions, as well as maintaining compliance with key performance indicators.

Key Responsibilities:

  • Ensure 100% stock replenishment for best-selling accessories and maintain zero billing errors.
  • Manage consumable postings twice a month and raise STOs as required.
  • Achieve SIT compliance with no delays over 5 days and maintain MBLB under 0.50 Lacs for over 21 days.
  • Maintain zero defective stock for specified categories and keep Global PI Shrinkage at or below 0.1%.
  • Ensure 100% compliance with Auto PI and SLOC corrections.
  • Track and resolve negative inventory issues.
  • Post petty cash expenses monthly and ensure daily EDC batch settlements.
  • Close control accounts, paper finance cases, and billing pendencies within defined TATs.
  • Achieve 100% of AOP sales plan and maintain EMI business CC/DC EMI at 30%.
  • Manage store operations, demonstrating leadership and entrepreneurial orientation.
  • Ensure proper inventory management, shrinkage control, and adherence to merchandising layouts.

Key Performance Indicators:

  • Service Quality scores and VOC
  • Increase customer appreciations, Improve Store Profitability
  • Defective Management - DOA/DAP
  • SLOC hygiene
  • Publish stock report - DC & store
  • EOL audit

Job Requirements:

  • Functional Competencies
  • Operational Effectiveness
  • Finance Management
  • Analysis and Problem Solving
  • Results Orientation
  • Behavioral Competencies
  • Soft Skills
  • Grooming
  • Result orientation follow-ups Skills
  • Coordination Skills
  • Teamwork
  • Communication Skills - Verbal, Non Verbal, Language


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