Account Management Professional
2 weeks ago
About the Role:
We are seeking an experienced Account Management Professional to join our Client Success Team at Befree - Finance and Accounting Business Process Outsourcing. In this role, you will be responsible for nurturing relationships with existing clients, identifying opportunities for upselling and cross-selling, and re-engaging inactive clients.
Key Responsibilities:
- Proactively engage with clients to understand their needs and resolve concerns.
- Present relevant services or products that align with client needs and create tailored proposals to increase investment in our offerings.
- Identify inactive or dormant clients and develop customized strategies to re-engage them.
- Build strong, long-term relationships with clients, acting as the main point of contact for their inquiries and needs.
- Analyze client behavior and identify growth opportunities using CRM tools and analytics.
- Collaborate with marketing, sales, and technical teams to align efforts and deliver consistent client experiences.
- Collect and analyze client feedback to improve service offerings and enhance satisfaction.
- Prepare and present regular reports on client engagement metrics, upselling performance, and reactivation progress.
Requirements and Qualifications:
- 2+ years of experience in account management, sales, or client success roles with a proven track record in upselling and reactivation strategies.
- Exceptional verbal and written communication skills with the ability to persuade and build rapport.
- A client-first mindset with a passion for exceeding customer expectations.
- Strong analytical thinking skills to analyze client behavior and identify growth opportunities.
- Ability to work collaboratively across teams to achieve shared goals.
- Familiarity with Zoho CRM and Excel is a plus.
Job Location and Work Details:
The selected candidate will be based in Tower 1, GIFT City and will work from 5:30 am to 2:30 pm, Monday to Friday (All Saturdays off). This is a full-time position offering a competitive salary, performance-based incentives, and professional growth and development opportunities.
Salary: ₹600,000 per annum (approximate), depending on experience and qualifications.
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