Reservations Ambassador

This is a fantastic opportunity to join our team as a Reservations Executive.

The successful candidate will be responsible for providing exceptional customer service, responding to guest queries in a timely and professional manner, and ensuring seamless handovers of guest information and payment details. This role requires strong communication skills, both written and verbal, as well as the ability to build rapport with guests and team members.

Key Responsibilities :

• Proactively communicate with guests through various channels to provide pre-arrival information, answer inquiries, and address concerns.
• Ensure timely and accurate responses to guest queries regarding hotel policies, amenities, local attractions, and other relevant information.
• Handle guest complaints or issues promptly and professionally, seeking resolutions and escalating to relevant departments if necessary.
• Coordinate with the reservations team to ensure seamless handover of guest information and payment details.
• Identify opportunities to upsell additional services, upgrades, or amenities to enhance the guest experience and increase revenue.
• Promote hotel loyalty programs, special offers, and packages to encourage guest participation and loyalty.
• Build strong relationships with guests by demonstrating personalized service, attentiveness, and genuine care for their needs and preferences.
• Maintain a guest database with accurate and up-to-date contact information, preferences, and special requests.
• Track and analyze pre-arrival metrics, such as confirmation rates, booking trends, and guest feedback, to identify areas for improvement and develop strategies for enhancing the pre-arrival experience.

To be successful in this role, you will need:

• Previous experience in hospitality, customer service, or a similar role (not essential).
• Strong written and verbal communication skills.
• Excellent interpersonal skills and the ability to build rapport with guests and team members.
• Highly organized and detail-oriented, able to multitask and meet deadlines without compromising on accuracy.
• Comfortable using various technology tools like email, chat systems, and reservation software.
• Ability to work independently and collaborate well with others in a team-oriented environment.
• Knowledge of local attractions and the hospitality industry would be beneficial.
• Flexibility to work various shifts, including weekends and holidays, as needed.

Our company is passionate about delivering exceptional guest experiences and we're looking for someone who shares our passion

We offer a dynamic and supportive work environment where you can grow and develop your skills. You'll have the opportunity to work with a talented team, receive ongoing training and development, and contribute to the success of our business.

Join us and become part of a world-class hospitality team

• Guest-focused culture
• Ongoing training and development
• Opportunities for career growth and advancement
• Competitive salary and benefits package