IT Service Management Specialist
4 days ago
**Job Overview:**
Tata Consultancy Services Limited is seeking an experienced Technical ITSM professional to lead our ServiceNow implementation projects.
The successful candidate will have strong technical knowledge of ITIL processes and ServiceNow deployments, with experience in managing multiple stakeholders and ensuring successful project delivery.
**Responsibilities and Expectations:**
- Proactively review requirements for accurate estimation and ensure alignment with customer business needs
- Design and implement effective IT service management solutions using ServiceNow deployments, ITSM migrations, consolidations, upgrades, and integration with other third-party tools
- Collaborate with cross-functional teams to deliver high-quality projects on time and within budget
- Provide expert guidance on ITIL process definition, integration solutions, architecture, and solution understanding
- Mentor and share technical knowledge with team members to enhance their skills and expertise
**Essential Skills and Qualifications:**
- Experience as a Technical Lead in ITSM area with a proven track record of successful project delivery
- Strong knowledge of ITIL processes and ServiceNow deployments, including integrations with other third-party tools
- Excellent communication and interpersonal skills to manage multiple stakeholders and collaborate with cross-functional teams
- Strong analytical and problem-solving skills to identify and resolve application issues
- Certification with ServiceNow Systems Administrator, ServiceNow Implementation Specialist, and ITIL V3 Foundation
- Good knowledge of Agile/Scrum methodology and ability to adapt to changing project requirements
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