
Chief Digital Product Experience Specialist
6 days ago
As a UX/UI Designer, you will play a pivotal role in shaping the look and feel of digital products, tools, and portals within the ServiceNow ecosystem.
Key Responsibilities- Lead the visual and interaction design of digital experiences to enhance user engagement and satisfaction.
- Manage the design process to ensure a modern, intuitive, and efficient experience across the employee journey.
- Partner with Business Units to support future development work on the platform, including enhancing the design system, building new features, and refining existing workflows.
- Contribute to integrating AI into the portal experience to elevate the employee support experience.
- At least 3 years of experience in UX/UI design, digital product design, or web interface design.
- Proficiency in design tools like Figma, Adobe Creative Suite, or similar.
- A solid understanding of HTML and CSS fundamentals.
- A keen eye for visual design, spacing, hierarchy, and storytelling.
- Strong UX process skills: research → ideate → prototype → test → iterate.
- Familiarity with front-end frameworks and technologies.
- Experience designing on ServiceNow (especially portals and Employee Center Pro).
- Basic knowledge of ServiceNow's widget system and content management principles.
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