Support Leader

18 hours ago

Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 90,00,000 - ₹ 1,20,00,000

We are seeking a strategic, execution-focused leader to build and scale our global support function from the ground up.

This visionary will be responsible for defining the vision, operating model, and tooling roadmap for our customer support organization — initially for internal users and eventually for external enterprise and consumer users.


You will work closely with product, engineering, and operations teams to establish scalable processes, implement best-in-class support infrastructure, and build a high-performing team culture that delivers outstanding service outcomes across markets.

This role is ideal for a leader who thrives in fast-paced, zero-to-one environments and is passionate about creating high-quality support experiences powered by both people and technology.

Develop the operating rhythm, escalation matrices, and workflowsfor Level 1–3 support, across internal and external users. Phase the build-out starting with internal support (product, engineering, field ops, QA) and scale to external end-user and enterprise support.

Talent & Team Leadership
  • Define team structure, KPIs, and roles across functions such as support engineering, technical support, service desk
Support Strategy & Performance Management
  • Build closed-loop feedback systems between support, engineering, and product to ensure resolution quality and continuous improvement.
Cross-functional Collaboration & Experience Design
  • Partner with Product, Engineering, QA, Customer Success, and Ops teams to ensure seamless resolution of user issues.
  • Lead the evaluation and decision-making process for building vs. buying the support platform — balancing scalability, integration depth, cost-efficiency, and long-term flexibility.
  • Integrate support systems with core product backend, CMS, and user identity layers to drive context-aware assistance.

Oversee the creation and continuous improvement of knowledge base articles, how-to guides, SOPs, and FAQ content for both internal and external users.

Enable self-service experiences for common queries and repeat workflows.

Collaborate with the product and content teams to design contextual in-app guidance and feature onboarding documentation.

About You

You should have:

  • 10–15 years of experience in customer support, service delivery, or technical operations, with at least 4+ years in a leadership role.
  • A proven track record of building and scaling a support function from scratch or transforming legacy support into a high-performing operation.
  • Strong experience working with product-led, tech-driven platforms(SaaS, HealthTech, FinTech, or consumer platforms).
  • A deep understanding of support performance metrics, quality management, and continuous improvement frameworks.
  • Experience in evaluating and implementing support tooling (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, Intercom) and automation platforms.
  • Strong communication, stakeholder management, and team development skills.
  • Prior experience in setting up multilingual, cross-regional support teams across different time zones.
  • Familiarity with support for multi-tenant platforms, complex configuration models, or enterprise onboarding journeys.
  • Exposure to setting up support analytics dashboards, AI-assisted triage, or integration with help center/LMS platforms.
  • Experience working closely with product and engineering teams in agile development environments.
About Us

We are a health startup with presence in multiple countries.

We are dedicated to delivering exceptional support experiences that exceed our customers' expectations.

We offer a great salary and combined with greater growth opportunities.

We provide health insurance for you and your dependents.

  • Global Support Leader

    18 hours ago

    Chennai, Tamil Nadu, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 25,00,000

    Senior Support Leadership RoleWe are seeking a visionary leader to spearhead our global support function. This strategic position requires a seasoned professional with expertise in building and scaling high-performing teams.Key Responsibilities:Team Building and ManagementStrategic Planning and ExecutionCross-Functional CollaborationProcess Improvement and...

  • Chief Support Officer

    4 hours ago

    Chennai, Tamil Nadu, India beBeeAdministrative Full time ₹ 60,00,000 - ₹ 1,00,00,000

    Job Title: Chief Support OfficerThe Chief Support Officer plays a vital role in ensuring seamless coordination and efficient communication. This professional provides administrative support to senior leaders, prioritizing tasks, managing calendars, and coordinating logistics.Key Responsibilities:Manage Senior Leader's Calendar: Prioritize appointments,...

  • Cloud Solutions Leader

    2 days ago

    Chennai, Tamil Nadu, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 20,00,000

    Cloud Solutions LeaderWe require a Cloud Solutions Leader to spearhead a strategic project.Main Responsibilities:Act as the cloud solutions lead from a business perspective, collaborating with other technical leaders.Develop a comprehensive cloud strategy for migrating an existing on-premise application to Azure, utilizing expertise in Azure architecture,...

  • Quality Excellence Leader

    1 day ago

    Chennai, Tamil Nadu, India beBeeExcellence Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Quality Excellence LeaderQuality Excellence Leader Job DescriptionWe are seeking a Quality Excellence Leader to drive process improvement and quality management initiatives across our organization.This role will be responsible for leading cross-functional teams to identify, analyze, and implement process improvements that drive efficiency,...

  • Opening IT Team Leader

    15 hours ago

    Chennai, Tamil Nadu, India Global Healthcare Billing Partners Full time

    Job DescriptionDear Job Aspirants,Greetings fromGlobal Healthcare Billing Partners Pvt Ltd Opening for Team Leader - IT (System Administration).Job Summary: The Team leader of network Support works closely with the Senior Manager to ensure the efficient functioning of the organization's network infrastructure. This role involves assisting in network...

  • Global - HR Leader

    1 week ago

    Chennai, Tamil Nadu, India Saaki, Argus & Averil Consulting Full time

    Title: Global HR Leader Location: Chennai Experience: 20+ years Education: MBA/ MSW- HR (Full Time) Job Summary: We are seeking a Global HR professional with strong expertise in Talent Acquisition (70% focus) and a solid foundation in broader HR functions (20%). This role will drive global hiring strategies, build scalable recruitment frameworks, and support...

  • Team leader

    1 week ago

    Chennai, Tamil Nadu, India Saint-Gobain Full time

    COMPANY & BUSINESS OVERVIEW:A 350-year young organization with strong pillars on value system and customer centricity, Saint-Gobain employs 176,000 people across 64 countries with over 90 nationalities. A fortune 500 company, Saint-Gobain is recognized among the 100 most innovative and 100 most sustainable corporations on earth. Saint-Gobain has pioneered...

  • Team Leader

    1 week ago

    Chennai, Tamil Nadu, India Saint-Gobain Full time

    COMPANY & BUSINESS OVERVIEW: A 350-year young organization with strong pillars on value system and customer centricity, Saint-Gobain employs 176,000 people across 64 countries with over 90 nationalities. A fortune 500 company, Saint-Gobain is recognized among the 100 most innovative and 100 most sustainable corporations on earth. Saint-Gobain has pioneered...

  • Team Leader

    3 days ago

    Chennai, Tamil Nadu, India Saint-Gobain Full time

    COMPANY & BUSINESS OVERVIEW:A 350-year young organization with strong pillars on value system and customer centricity, Saint-Gobain employs 176,000 people across 64 countries with over 90 nationalities. A fortune 500 company, Saint-Gobain is recognized among the 100 most innovative and 100 most sustainable corporations on earth. Saint-Gobain has pioneered...

  • Team Leader

    4 hours ago

    Chennai, Tamil Nadu, India Saint-Gobain Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    COMPANY & BUSINESS OVERVIEW:A 350-year young organization with strong pillars on value system and customer centricity, Saint-Gobain employs 176,000 people across 64 countries with over 90 nationalities. A fortune 500 company, Saint-Gobain is recognized among the 100 most innovative and 100 most sustainable corporations on earth. Saint-Gobain has pioneered...