ServiceNow Developer and Workflow Specialist

Job Description:

The role of ServiceNow Administrator and Developer is crucial in ensuring the seamless functioning of our software platform. As a champion and subject matter expert, you will be responsible for managing workflows, implementing new systems or add-ons, resolving problems, and testing systems for efficiency. You will collaborate with other IT specialists to ensure uniform workflow solutions across the network and work with internal customers to meet their platform needs.

Key Responsibilities:

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• ServiceNow Administration: Administer and uphold the ServiceNow platform, ensuring configurations align with business requirements and industry best practices.">
• Development: Participates in code creation, updates, reviews, identifies, and resolves defects and code quality issues in a timely manner.">
• Platform Configuration: Configure and customize the ServiceNow platform to meet organizational needs, including creating and modifying tables, fields, business rules, UI policies, workflows, and other platform elements.">
• Reporting and Analytics: Create and maintain reports, dashboards, and data visualizations to provide insights into platform performance and usage. Monitor key performance indicators (KPIs) to identify areas for improvement.">
• Integration Management: Integrate ServiceNow with other systems and applications to enable seamless data flow and automation between different platforms.">
• System Upgrades and Patches: Manage platform upgrades and apply patches to ensure the system is up to date with the latest features and security fixes.">
• Security and Compliance: Implement and maintain security best practices to protect sensitive data and ensure compliance with relevant regulations and standards.">
• Documentation and Training: Create and update documentation for system processes, configurations, and troubleshooting procedures. Provide training to end-users and other stakeholders on how to use the ServiceNow platform effectively.">
• Problem Resolution: Investigate and resolve issues and incidents related to the ServiceNow platform, including troubleshooting technical problems, identifying root causes, and implementing solutions.">
• Continuous Improvement: Proactively identify opportunities for process improvements and optimizations within the ServiceNow environment and work with internal customers to explore them.">
• Vendor Management: Interact with the ServiceNow vendor for support.">
• Technical Support: Provide technical support and expertise to end users, ensuring a smooth ServiceNow experience.">
• Workflow Automation: Develop and maintain workflow automation, service catalog items, and integrations with other enterprise applications. Be familiar with using Flows and Integration Hub.">
• Data Analysis: Utilize data analysis and reporting to provide insights and drive platform improvements.">

Professional Qualifications:

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• Acceptable equivalent combination of education, experience, and certification; Associates or Bachelor of Science degree in computer science, or equivalent.">
• A minimum of 8 + years experience in administrating, managing, and developing on ServiceNow platform.">
• ServiceNow Administrator Certification (CSA) is required.">
• Strong foundational knowledge and expertise with ITSM, CMDB, and Asset Management modules.">
• Strong communication skills with a collaborative approach to working effectively in a remote team setting.">
• Proven experience managing and administering ServiceNow instances, including configuration, maintenance, and troubleshooting.">
• Experience with ServiceNow integrations (REST/SOAP APIs, MID Servers, etc.).">
• Ability to work in an Agile environment and manage multiple priorities effectively.">

Preferred Skills

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• ServiceNow Certified Application Developer">
• IT Service Management Certification (CIS for ITSM)">
• Programming experience in JavaScript, Java, or AngularJS">
• ServiceNow Certified Implementation Specialist or similar certification">

Benefits:

We offer programs and plans that care for the whole person. Options include health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training, and voluntary benefit options.

Flexible Working:

So that you can be your best at work and home, we consider flexible working arrangements wherever possible.

Diversity Policy Statement:

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.

Authorization to Work:

Applicants must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.