Consumer CX Innovator

4 hours ago


Madurai, Tamil Nadu, India beBeeInnovation Full time ₹ 1,82,50,000 - ₹ 2,52,50,000

Role Overview:

Seeking a highly skilled and experienced professional to lead our Consumer CX efforts. As a senior-level Practice Head, you will be responsible for driving business growth, innovation, and efficiency across new age clients.

  • Create compelling solutions and proposals that meet client needs and drive business results.
  • Build strong relationships with clients, stakeholders, and extended teams to deliver successful projects.
  • Develop and execute account plans to identify opportunities in CX and drive revenue growth.

Required Skills and Qualifications:

15+ years of working experience with a focus on CX and new age clients.

3+ years of experience working with multiple new age customers in CX.

Excellent knowledge of CX across new age clients, excellent communication skills, and ability to innovate and bring efficiencies in workflows and processes.

Ability to visualize and articulate solutions in a manner that makes sense to target audience and customers.

Strong understanding of AI, Agentic AI, Chat bots, and other transformation solutions in CX space for new age clients.

Understand client needs and connect with industry trends to create best-in-class solutions.

Ability to handle ambiguity and provide clarity to extended teams.

Responsible for internal and external marketing and brand creation for New Age CX.

Responsible for deal conversion.



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