Senior Operations Leader

8 hours ago


Gurgaon, Haryana, India beBeeOperations Full time ₹ 15,00,000 - ₹ 21,00,000
Job Title: Senior Operations Leader

As a seasoned leader in voice operations, you will oversee collections domain functions, focusing on service delivery, client management, and client servicing.

Your strategic direction will encompass various operational support functions, driving employee development initiatives to enhance retention and succession planning at multiple levels.

You will be responsible for ensuring timely SLA delivery with zero revenue leakage, delivering stakeholder and client outcomes that are defect-free and operationally efficient.

This includes managing staffing levels and productivity to achieve effective cost control and operational balance.

You will develop and execute robust Operations plans aligned with organizational goals, enhancing cost control, profitability, productivity, and efficiency across the Operations landscape through strategic planning and execution.

Key Responsibilities:

  • Lead the teams responsible for collections domain functions.
  • Develop and implement operational strategies to drive business results.
  • Manage staffing levels and productivity to achieve cost control and operational balance.
  • Ensure timely SLA delivery with zero revenue leakage.

Requirements:

  • 8-10 years of experience in the collections domain.
  • At least 3 years in an Operations Manager role.
  • A graduate degree in any stream is required.
  • Proficiency in Microsoft Excel and PowerPoint, as well as data analysis skills, are essential.

We offer a dynamic work environment, opportunities for growth and development, and a chance to make a meaningful impact in the industry.



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