Chief Reliability Officer

16 hours ago

Kolkata, West Bengal, India beBeeReliability Full time ₹ 2,16,00,000 - ₹ 3,12,00,000
Reliable Software Engineer

You will be responsible for ensuring the reliability of our SaaS platform on Azure. Your key responsibilities will include defining and enforcing reliability standards, leading high-impact projects, mentoring engineers, and eliminating toil at scale.

Key Responsibilities
  • Service Level Agreements: Define customer-centric service level agreements (SLAs) for Tier-0/Tier-1 services.
  • Error Budgeting: Run the error-budget policy with multi-window, multi-burn-rate alerts; clear runbooks and paging thresholds.
  • SLO/EB Dashboards: Maintain service level objective/error budget dashboards (Azure Monitor, Grafana/Prometheus, App Insights).
  • Incident Management: Lead SEV1/SEV2 incidents, own communications, run blameless postmortems, and make corrective actions stick.
  • Resilience Engineering: Engineer resilience in multi-AZ/region patterns (active-active/DR), PDBs/Pod Topology Spread, HPA/VPA/KEDA, resilient rollout/rollback.
  • Azure Kubernetes Service (AKS): Harden clusters (network, identity, policy), optimize node/pod density, ingress (AGIC/Nginx); mesh optional.
  • Observability: Metrics/traces/logs with Azure Monitor/App Insights, Log Analytics, Prometheus/Grafana, OpenTelemetry. Alert on symptoms, not noise.
  • IaC & Policy: Terraform/Bicep modules, GitOps (Flux/Argo), policy-as-code (Azure Policy/OPA Gatekeeper). No snowflakes.
  • CI/CD Reliability: Azure DevOps/GitHub Actions with canary/blue-green, progressive delivery, auto-rollback, Key Vault-backed secrets.
  • Capacity & Performance: Load testing, right-sizing, autoscaling; partner with FinOps to reduce spend without hurting SLAs.
  • Disaster Recovery (DR): Define RTO/RPO, test backups/restore, run game days/chaos drills, validate ASR and multi-region failover.
  • Security: Entra ID (Azure AD), managed identities, Key Vault rotation, VNets/NSGs/Private Link, shift-left checks in CI.
  • Reduce Toil: Automate recurring ops, build self-service runbooks/chatops, publish golden paths for product teams.
  • Customer Escalations: Be the technical owner on calls; communicate tradeoffs and recovery plans with authority.
  • Documentation: Architectures, runbooks, postmortems, SLAs—kept current and discoverable.
Minimum Qualifications
  • Bachelor's degree in Computer Science/Engineering or equivalent experience.
  • 12+ years in production operations/platform/SRE, including 5+ years on Azure.
  • Deep operational expertise in PostgreSQL incl. HA/DR, logical/physical replication, performance tuning, autovacuum strategy, partitioning, backup/restore testing, and connection pooling.
  • Azure core: AKS (must-have); Front Door/App Gateway, API Management, VNets/NSGs/Private Link, Storage, Key Vault, Redis, Service Bus/Event Hubs.
  • Observability: Azure Monitor/App Insights, Log Analytics, Prometheus/Grafana; SLO design and error-budget operations.
  • IaC/automation: Terraform and/or Bicep; PowerShell and Python; GitOps (Flux/Argo). Pipelines in Azure DevOps or GitHub Actions.
  • Proven incident leadership at scale, blameless postmortems, and SLO/error-budget governance with change gating.
  • Mentorship and crisp written/verbal communication.
Preferred Skills
  • Apache NiFi, Apache Flink, Apache Kafka or Redpanda (self-managed on AKS or managed equivalents); schema management, exactly-once semantics, backpressure, dead-letter/replay patterns.
  • Azure Solutions Architect Expert, CKA/CKAD.
  • ITSM (ServiceNow), on-call tooling (PagerDuty/Opsgenie).
  • Compliance/SecOps (SOC 2, ISO 27001), policy-as-code, workload identity.
  • OpenTelemetry, eBPF tooling, or service mesh.
  • Multi-tenant SaaS and cost optimization at scale.

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