Research Analyst Lead
3 days ago
Job Title: Customer Insights
Overview:
We are seeking a highly motivated Manager for Customer Insights and Research to join our product team. In this role, you will focus on understanding and capturing customer needs, behaviour and feedback through structured research and surveys.
Key Responsibilities:
- Design, conduct and analyze qualitative and quantitative research studies, including surveys, interviews, and user feedback sessions for all products.
- Identify customer needs, pain points, preferences, and analyse user behavior to support product development and improvement.
- Compile research findings into clear, actionable insights for cross-functional teams.
Responsibilities (continued):
- Identify and develop effective survey instruments tailored to specific research goals.
- Oversee the end-to-end execution of surveys, ensuring high response rates and data integrity.
- Manage and analyze survey data to uncover meaningful trends and actionable insights.
Critical Skills and Qualifications:
- Bachelor's degree in business, Social Sciences, Psychology, Market Research, or a related field.
- 4+ years of experience conducting qualitative and quantitative research or customer insights in a product-focused organizations or a leading market research organisation.
- Proficiency in survey design tools and analytical tools and visualisation tools.
- Exceptional analytical skills, attention to detail, and ability to interpret complex datasets.
- Strong communication and presentation skills with the ability to clearly articulate insights and recommendations to diverse stakeholders.
About Us:
- We believe in creating seamless, impactful, and user-centric technology solutions to empower entrepreneurs globally.
- Our mission is ambitious: enabling the creation of 10 million jobs and facilitating placements for 25 million people by 2030.
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