Telecom Infrastructure Management Specialist

3 days ago

Hyderabad Secunderabad Telangana, India beBeeConsultant Full time ₹ 1,04,000 - ₹ 1,30,878
About This Role

We are seeking a seasoned Telecom Support Lead Consultant to manage and support the end-to-end telecommunications infrastructure across enterprise environments.

Key Responsibilities:
  • Serve as the technical lead and subject matter expert for enterprise telecom infrastructure, ensuring high availability and performance.
  • Provide Tier 3/Level 3 support for telecom-related incidents, escalations, and outages across voice/data systems.
  • Lead the deployment, configuration, and maintenance of PBX systems, VoIP solutions, SIP trunks, and legacy telephony (PRI/TDM).
  • Work closely with network engineering, security, and service delivery teams to align telecom infrastructure with business needs.
  • Manage telecom service providers, including vendor SLAs, escalations, and contract renewals.
  • Analyse call routing, call quality, and troubleshoot QoS-related issues.
  • Lead telecom migrations, including TDM to VoIP transitions, new site setups, and cloud telephony integrations.
  • Develop and maintain telecom documentation including architecture diagrams, runbooks, and configuration standards.
  • Drive initiatives around cost optimization, usage tracking, and billing verification for telecom services.
  • Provide guidance and mentoring to junior team members and act as escalation point for complex issues.
RequirementsQualifications:
  • Bachelor%27s degree in information technology, Computer Science, or a related field.
Strong Expertise in:
  • Voice technologies: VoIP, SIP, PRI, POTS, PBX (Cisco, Avaya, Nortel, etc.)
  • Network protocols: TCP/IP, DNS, DHCP, QoS
  • Telecom hardware: Cisco IADs, Meraki switches, routers, gateways, ATA devices
Preferred Qualifications/Skills:
  • Certifications such as CCNA Voice, Avaya Certified Expert, or Cisco Collaboration certifications are a plus.
  • Experience with ITIL practices for incident, problem, and change management.
  • Experience with telecom monitoring tools and ticketing systems (e.g., ServiceNow).
Why Work With Us

We offer a dynamic work environment that values respect and integrity, customer focus, and innovation. We provide opportunities for growth and development, and we are committed to creating a diverse and inclusive workplace.

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