IT Director

2 weeks ago

Ahmedabad, Gujarat, India Welspun Transformation Services Limited Full time
Job Summary

We are seeking an experienced IT Director to lead our technical support team at Welspun Transformation Services Limited. The successful candidate will have a strong background in technical support management and a proven track record of delivering exceptional customer service.

Key Responsibilities
  • Lead and manage a team of technical support professionals, ensuring they deliver high-quality customer service and technical support.
  • Troubleshoot and resolve complex software, hardware, and networking issues.
  • Utilize support tools, ticketing systems, and remote diagnostics to manage and track issues.
  • Collaborate with development teams to provide technical feedback and drive continuous improvement.
  • Manage the CRM platform to ensure all customer interactions are tracked and managed effectively.
  • Implement ITIL processes or other best practices in service management to improve efficiency and effectiveness of the technical support team.
  • Handle change management processes, ensuring all changes are properly documented and communicated to the team.
  • Develop and implement strategies for improving team performance and customer satisfaction.
  • Provide critical thinking and problem-solving skills to address complex technical issues.
  • Conduct regular team meetings to discuss ongoing issues, updates, and team performance.
  • Provide training and mentorship to team members to enhance their technical skills and customer service abilities.
Required Skills and Qualifications
  • Troubleshooting and Resolving Issues: The candidate should have a strong ability to diagnose and fix software, hardware, and networking issues.
  • Understanding of Support Tools: The candidate should be proficient in using support tools such as ticketing systems and remote diagnostics.
  • Collaboration with Development Teams: The candidate should be able to work closely with development teams, providing them with technical feedback to help improve the product.
  • Familiarity with ITIL Processes: The candidate should have a good understanding of ITIL processes or other best practices in service management.
Salary and Benefits

The estimated salary for this role is ₹1,200,000 per annum. Additionally, we offer a comprehensive benefits package including health insurance, retirement savings plan, and paid time off.

About Us

Welspun Transformation Services Limited is a leading provider of transformation services, dedicated to helping organizations achieve their goals through innovative solutions. We are committed to fostering a culture of excellence, diversity, and inclusion, and we welcome applications from candidates who share our values.

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