Technical Services Professional

3 days ago

Bareilly, Uttar Pradesh, India beBeeITSpecialist Full time ₹ 80,00,000 - ₹ 1,40,00,000

Job Summary:

We are seeking a proactive and solutions-oriented IT professional to join our team in providing exceptional technical support to employees.

The role involves a combination of day-to-day technical assistance, asset lifecycle management, IT operations, and participation in broader technology projects. You will interact with internal staff via ticketing systems, phone, email, chat, and in-person, resolving issues, delivering new capabilities, and enhancing end-user satisfaction.

  • Provide end-user support for hardware, software, and peripherals (including laptops/desktops, printers, mobile devices, A/V equipment).
  • Deliver multi-channel support (in-person, phone, email, chat, and WebEx) for local and remote users.
  • Support the transition from our current ITSM platform to ServiceNow. Manage tickets efficiently and escalate when necessary.
  • Image, configure, and deploy laptops and desktops for new hires and tech refreshes.
  • Use FreshService for IT asset lifecycle management, including STPI bonded asset tracking and inventory audits.
  • Enforce IT security policies and assist in remediating security incidents or vulnerabilities.
  • Troubleshoot issues related to network connectivity, A/V conference tools, scanning, printing, and device access.
  • Collaborate with internal teams to identify and implement service improvements or automation opportunities (e.g., Power Automate, AI-based tools).
  • Participate in special projects, pilots, and rollouts of new technologies or processes.
  • Work with external vendors and suppliers to ensure service delivery and procurement meets quality, time, and cost requirements.
  • Provide informal guidance and mentoring to junior helpdesk or first-touch support personnel.
  • Perform other IT-related duties as assigned.

Requirements:

  • 4+ years of experience in an IT Helpdesk or Technical Support role.
  • Associate degree (or higher) in Computer Science, Information Technology, or equivalent professional experience.
  • Strong experience supporting Windows 11, MacOS (Sequoia), and common business productivity software (Office 365, Adobe, etc.).
  • Familiarity with cloud applications, endpoint security, mobile/tablet support, and remote tools.
  • Able to troubleshoot and resolve technical issues for non-technical users with patience and clarity.
  • Experience using or supporting ITSM platforms such as FreshService, ServiceNow, Remedyforce or Jira.
  • Exposure to automation tools like Power Automate or AI-driven IT solutions is a plus.
  • Demonstrated ability to multitask, prioritize, and problem-solve in a dynamic environment.
  • Strong written and verbal communication skills in English.

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