Innovation Leader

5 days ago

Nellore, Andhra Pradesh, India beBeeTransformation Full time ₹ 1,80,00,000 - ₹ 2,50,00,000
Associate Director Role

We are seeking a highly skilled Associate Director to lead our innovation team. As an Associate Director of Innovation, you will be responsible for guiding a team of consultants across multiple verticals who are responsible for building and executing transformation roadmaps for clients in customer service/technology domains.

Key Responsibilities:

  • Manage day-to-day execution of various cross-functional transformation initiatives and drive milestones to realization.
  • Provide communication to key stakeholders, including executive management, business owners, and business process leads.
  • Work closely with consultants to develop business cases to analyze feasibility and impact across multiple service lines.
  • Identify new technologies that are relevant to service lines and have potential to be scaled.
  • Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement, and metric enhancement.

Requirements:

  • Bachelor's degree in computer science, engineering, or a relevant field and 10+ years of change management or transformation experience.
  • 5+ years of Program Management experience in a matrix environment.
  • Exposure to drive complex improvement/transformation projects across multiple accounts/domains.
  • Transformation/Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean/Six Sigma).
  • Strong understanding of AI-enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc.).
  • Experience in the contact center or BPO industry (Voice).
  • Experience collaborating cross-functionally within all organizational levels to build collaborative relationships.
  • Strong internal client-facing skills with excellent communication, negotiation, and conflict management skills.
  • Flexibility to work in shifts.

Preferred Qualifications:

  • Working knowledge of the Scaled Agile Framework.
  • Six Sigma Greenbelt or Black belt/PMP/OCM (Organizational Change Management) certification preferred.

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