
Project Implementation Manager
11 hours ago
We are seeking a highly skilled and organized Project Coordinator to join our team. The successful candidate will be responsible for assisting the project team with completing projects within their planned scope, schedule, and budget.
The role will involve establishing project schedules, coordinating tasks, providing reporting, collecting client settings for configurations, validating configuration settings, managing progress on gap items, and delivering product implementations for our clients.
Key responsibilities include creating project schedules and defining project deliverables based on project scope, tracking and managing project milestones and customer-reported issues, communicating status, issues, and risks to project stakeholders, maintaining project documentation, meeting minutes, meeting agendas, scope amendments, and key customer communication archives, creating and managing configuration documentation for client projects, being the primary point of contact for all client inquiries for managed projects, working closely with Product Development and Engineering to resolve complex issues reported by our customers, providing regular input to the management team on process improvements and best practices, tracking individual and team time reporting for assigned projects, and ensuring compliance with budgeted project labor, coordinating with the account management team during the implementation lifecycle and post-launch stage to maintain customer relationships and communication, hosting recurring customer conference calls to drive project execution, and traveling onsite to assigned customer facilities when necessary.
Required skills and qualifications include excellent written and verbal communication and problem-solving abilities, a minimum of 5 years of project management experience preferably in the financial services or software industry with increasing demonstrated responsibility and success, strong project management skills including the ability to build detailed project plans highlighting milestones, dependencies, and deliverables, proven ability to track and enforce project plans ensuring stakeholder accountability and timely completion, experience using Microsoft Office Suite including MS Project, MS Excel, and MS Word, experience with reporting and analytics, experience with work management platforms like Wrike or Smartsheet, experience managing tickets and backlog, ability to think out of the box and provide innovative solutions to challenges, ability to leverage and use AI tools to improve productivity, efficiency, and decision-making, ability to take a process and work with management to suggest modifications focusing on client satisfaction and efficiency, excellent organizational and time management skills, excellent problem-solving and decision-making skills, ability to perform successfully in a high-pressure, fast-paced working environment, ability to work independently with little direction, and careful attention to detail in all aspects of the job.
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