Expert UCCE CVP Systems Professional

2 days ago

Belgaum, Karnataka, India beBeeCisco Full time ₹ 5,00,000 - ₹ 7,50,000
Senior UCCE CVP Engineer Role

About Us: Our Corporation provides digital engineering and technology services to global companies.

We combine logic, creativity, and curiosity to build innovative solutions for clients. We help businesses engage with new technology paradigms and move them to the forefront of their industry.

We are seeking a Senior Cisco UCCE CVP Engineer to join our team. The successful candidate will have experience designing and implementing robust Cisco UCCE and CVP architectures that support scalable, resilient, and high-performing contact center solutions.

The ideal candidate will have a strong background in Cisco UCCE and CVP, with expertise in scripting application development, system integration, and troubleshooting complex issues. They will also have excellent communication skills, with the ability to translate technical concepts into business-focused language.

Key Responsibilities:
  • Design Architecture: Analyze business requirements and design robust Cisco UCCE and CVP architectures that support scalable, resilient, and high-performing contact center solutions.
  • Implementation Configuration: Lead or participate in the installation, configuration, and deployment of UCCE and CVP components.
  • System Integration: Integrate Cisco UCCE and CVP with third-party applications, ensuring seamless operation with existing telephony and network environments.
  • Scripting Application Development: Develop, update, and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing, self-service, and intelligent call distribution.
  • Support Troubleshooting: Provide tier-3 support for complex issues, investigate root causes, and resolve incidents involving UCCE, CVP, and related technologies.
  • Performance Monitoring Optimization: Monitor system health, performance metrics, and call flows, proactively identifying bottlenecks, capacity issues, and opportunities for optimization.

The selected candidate will work closely with network, telephony, security, and infrastructure teams, mentoring junior engineers and providing technical guidance on best practices and new technologies. They will also collaborate with business stakeholders to gather requirements, provide status updates, and communicate technical concepts in business-focused language.

We offer a comprehensive benefits package and opportunities for professional growth and development.

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