HR Operations Specialist

1 day ago

Hyderabad, Telangana, India beBeeCustomerService Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Job Overview

The Human Resources Staff Services team is responsible for connecting staff, managers, and local HR teams to global HR programs and tools. As a key member of this team, you will be the primary point of contact for customers and ensure that their inquiries are managed according to service level agreements and policies.

Key Responsibilities:
  • Manage customer inquiries and provide tier 1 support in accordance with Service Level Agreements.
  • Log and manage cases, escalations, and triaging using the ServiceNow case management system.
  • Represent HR Connect to all staff and provide training, presentations, and support as needed.
  • Provide support and answer questions on Global HR self-service tools, processes, systems, and policies.
  • Develop and maintain the knowledge database in collaboration with the knowledge management team.
  • Identify improvements and optimize Tier 0 knowledge articles.
  • Troubleshoot complex system inquiries and identify solutions.
  • Support managers and HR on workday transactions, data audits, and UAT support.
  • Maintain data confidentiality and governance.
  • Create and run reports in Workday and Servicenow.
Required Skills and Qualifications:

To succeed in this role, you will require excellent communication and interpersonal skills, strong problem-solving abilities, and experience with HR systems and processes. You will also need to be proficient in creating and running reports in Workday and Servicenow.

Benefits:

This role offers opportunities for career growth and development, as well as a chance to work in a dynamic and collaborative environment. You will also have access to comprehensive training and support, including ongoing development and certification opportunities.

Others:

As a member of the HR Connect team, you will have the opportunity to contribute to the development of best practices and knowledge sharing across the organization. You will also be part of a collaborative and inclusive team that values diversity and promotes a culture of excellence.

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