
Location Scheduling Specialist
1 week ago
About Location Scheduling Roles
With a unique focus on science and risk engineering, we are driving global operational efficiency.
This position requires supervision and mentoring as it is the first level within the scheduling job family.
The main responsibility is to maximize the time of field consultants while developing trusting relationships with assigned staff and operations Management.
The incumbent will manage the timeliness of orders and coordinate production schedules for assigned staff.
They will provide exceptional internal and external customer service by establishing the most efficient schedule for assigned staff.
This includes organizing schedules for internal customers through defined methods and coordination with external customers.
The successful candidate will take complete ownership of scheduling processes and interact daily with clients and brokers.
They will follow best practices to meet Service Level Objectives and provide high levels of client satisfaction.
Incumbents require strong customer service skills and operate as a vital member of the scheduling services team focused on customer experience, schedule efficiency, and logistics.
- Organize and schedule assigned field visits by overseeing workload and calendars.
- Communicate with clients and coordinates visit times.
- Prepare and distribute visit agendas.
- Work with work assignment teams and Client Service Teams to resolve problems with visiting a client's site.
Requirements:
- 6 months to 1 year of experience required to perform essential job functions.
- Customer service and work scheduling or strongly correlated work experience.
- Proficiency in usage of MS 365 and ability to learn proprietary business systems and workflow tools.
- Fluent reading/writing English.
- Prefer additional language skills: French, Spanish, German, Portuguese.
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