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SAP Technical Solutions Expert
2 weeks ago
The Google Cloud Platform team collaborates with customers to transform and build the future of their business using technology in the cloud. Our products are developed with security, reliability, and scalability in mind, running the full stack from infrastructure to applications to devices and hardware.
We deliver enterprise-grade solutions that leverage Google's cutting-edge technology and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to us as their trusted partner to enable growth and solve their most critical business problems.
Key Responsibilities:
- Understand customer impact, handle escalations through diagnosis, trouble-shooting and resolution on Google Cloud Platform products through excellent customer management.
- Contribute to Supportability Engineering with product, SRE and engineering teams to improve product quality and reduce contact rate.
- Develop understanding of the SAP-on-GCP and SAP on Google Bare Metal Solution (BMS) technologies and solutions by troubleshooting, reproducing, determining root cause for issues.
- Act as subject matter expert for internal/external stakeholders and customer organizations, resolve technical deployment obstacles, improve SAP-on-GCP/BMS and other products through understanding issue management and resolution processing.
Required Skills and Qualifications:
- Experience supporting customers in Enterprise Cloud.
- Experience with SAP technologies (e.g., HANA database, S4/NetWeaver application platform) and architecture/infrastructure needs.
- Experience reading and debugging code, including but not limited to: Java, C, C++, .NET, Python, Shell/Bash, JavaScript or ABAP.
