SAP Technical Support Engineer

4 days ago

Bengaluru, Karnataka, India SAP Full time

About SAP

SAP is a leading provider of enterprise software solutions, helping organizations run better and improve their performance. Our solutions are designed to support various business processes, from procurement to financial management, and are used by over 400,000 customers worldwide.

We are committed to innovation and customer satisfaction, with a highly collaborative team ethic and commitment to personal development. Our employees have the opportunity to work on challenging projects, develop new skills, and contribute to the company's success.

About the Role

We are seeking a highly skilled Technical Support Engineer to join our team in Bangalore. As a key member of our Customer Support organization, you will be responsible for providing technical assistance to customers, resolving issues related to SAP Ariba applications, and collaborating with internal teams to ensure great customer service.

Responsibilities

  1. Provide solutions to technical and functional issues impacting customers' business processes and ability to utilize SAP Ariba applications
  2. Enable customers to implement and operate their SAP solutions efficiently
  3. Collaborate closely with other SAP Lines of Business (LOBs) working in a swarming mode to ensure great customer service
  4. Perform root cause analyses of reported incidents whenever required
  5. Adhere to Key Performance Indicators (KPIs), especially responsiveness, Service Level Agreements (SLAs), and Productivity goals
  6. Participate in global projects around support processes, infrastructure requirements, and quality assurance
  7. Provide consultation for customers on procedural issues and queries

Requirements

  • Experience or eagerness to learn about Support, Consulting, Software Development, IT, or Quality Assurance
  • Possession of knowledge about troubleshooting reported issues by gathering symptoms, narrowing down causes, and finding workarounds
  • Experience with ERP, BI, or any other SAP Products, similar solutions, and/or Business Processes
  • Previous experience with customer support and/or ticketing tools is an advantage
  • Degree or currently studying in Information Technology, Computer Science, or similar areas

What We Offer

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

We believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

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