Senior Business Operations Manager
3 weeks ago
1. Project Planning and Strategy:
Define objectives, scope, and approach for analytics and consulting projects, ensuring alignment with organizational goals. Develop project roadmaps, timelines, and success metrics in collaboration with senior management and team leads. Plan for optimal resource allocation and prioritize projects based on potential business impact.
2. Stakeholder Management:
Collaborate with key stakeholders (senior leadership, department heads, clients, vendors) to gather requirements and deliver actionable insights. Maintain clear and consistent communication with stakeholders to report project progress, manage expectations, and ensure satisfaction.
3. Data Analysis and Insight Generation:
Oversee data collection, cleaning, and transformation to ensure accuracy and quality. Interpret data trends, patterns, and performance metrics to support informed strategic and operational decisions. Synthesize findings into clear, actionable recommendations and communicate insights effectively through tailored reports, dashboards, and presentations.
4. Process Improvement:
Identify and implement best practices, tools, and methodologies to enhance the efficiency and quality of analytics and project delivery. Stay updated on industry trends to continuously improve team capabilities and adopt new techniques where beneficial.
5. Consultant Assignment and Activation Support:
Assign consultants based on project requirements, availability, skills, experience, and development needs. Support project pipeline development by proactively assigning consultants to outreach and activation work likely to convert into projects. Work closely with Senior Managers and Associate Directors to qualify activations, establish timelines, and address resourcing needs.
6. Capacity Utilization and Performance Monitoring:
Work towards achieving target utilization rates by monitoring consultant availability and adjusting staffing plans as needed. Investigate deviations from staffing plans and provide recommendations for corrective actions. Manage project budgets and resource allocation, ensuring projects stay within financial constraints. Flag additional consultant requirements to leadership if pipeline falls short of target utilization levels.
7. Relationship Building and Consultant Development:
Foster strong relationships with consultants, unit leadership, and HR to match consultants with projects that align with their skills and career goals. Conduct regular performance reviews and attend appraisal meetings to assess consultant expectations, performance, and development needs.
8. Recruitment and Talent Management Liaison:
Coordinate with HR to communicate in-demand skills, capabilities, and expertise needed within the unit. Stay informed on recruitment activities, understanding new hires' skills to better manage project pipelines and integrate new team members efficiently.
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