IT Support and Operations Specialist

4 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 30,00,000 - ₹ 50,00,000
Senior IT Technical Specialist

Key responsibilities include managing, maintaining, and supporting IT systems and infrastructure across the organization. As a senior IT technical specialist, you will be responsible for ensuring seamless day-to-day operations of our IT department.

The primary objective of this role is to provide exceptional technical support to both internal and external clients. Key areas of focus include:

  • Provide comprehensive first- to third-line technical support across desktop, server, and cloud environments.
  • Administer and support Microsoft 365, Intune, Jamf, Okta, and related enterprise IT platforms.
  • Maintain IT infrastructure including servers, networking equipment, and cloud-based services.
  • Monitor and maintain IT ticket queues, ensuring adherence to internal service level agreements (SLAs).
  • Support user onboarding and offboarding processes (hardware setup, account provisioning, access configuration, etc.).
  • Assist in IT projects such as system upgrades, migrations, deployments, and asset inventory updates.

This is an opportunity to develop your skills and experience in IT technical support and work collaboratively with cross-functional teams to deliver exceptional results.

Required Qualifications & Experience:

To succeed in this role, candidates should have a strong background in IT technical support with a minimum of 5+ years' experience in:

  • Windows and macOS systems
  • Mobile device management (MDM)
  • Multi-function printers (MFPs) and peripherals
  • Microsoft 365 Suite (Teams, Outlook, SharePoint, etc.)
  • Intune and Jamf for device management
  • Okta (SSO, MFA)
  • Client VPN support
  • Atlassian Jira and Confluence
  • Active Directory (on-premises and/or Azure AD)
Preferred Qualifications:

Relevant industry certifications are a plus, including:

  • CompTIA A+, Network+, Server+
  • Microsoft certifications (MCP, MCSA, MS-102, AZ-104)

Cloud infrastructure experience and knowledge of ITIL frameworks would also be beneficial.

Work Environment:

In-office presence required based on business needs. Occasional travel may be required.

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