Technical Solutions Consultant

4 days ago

Bengaluru, Karnataka, India beBeeAccount Full time ₹ 75,00,000 - ₹ 1,50,00,000
Job Description

We are seeking a seasoned professional to drive customer success, revenue growth, and solution delivery. This is a hybrid role blending technical expertise with strategic account management.

The Technical Customer Success Manager plays a pivotal role in ensuring our customers gain maximum value from their investment in our solutions.

This role requires engaging closely with decision-makers and technical teams, solving complex technical challenges, and uncovering opportunities that grow our footprint with the customer.

  • Lead Consultative Solution Design by leading and advising customers through onboarding, implementation, and device deployments across Android, iOS, and Linux.
  • Drive revenue growth by identifying and closing upsell, cross-sell, and expansion opportunities with key accounts.
  • Showcase business value by conducting impactful quarterly business reviews (QBRs) with decision makers and technical teams to align on return on investment, feature requests, and future growth.
  • Collaborate cross-functionally by partnering with Product & Engineering to resolve issues, influence roadmap, and improve offerings.
  • Hit revenue targets by managing renewals and expansions to achieve net revenue retention goals.
  • Monitor customer health by regularly tracking Net Promoter Score, device counts, and usage metrics to ensure high customer satisfaction.
Required Skills and Qualifications
  • You should be scrappy, driven, and able to stay abreast of quick-paced deal cycles.
  • 6+ years of experience in SaaS technical sales, consulting, and account management.
  • Demonstrated experience in leveraging nuanced, technically complex products to drive business outcomes for clients and partners.
  • Strong technical acumen with mobile operating systems, APIs, and device management.
  • A proven track record of performance in the top 10-20% of companies past sales positions.
  • Excellent communication and relationship-building skills with a proven record of growing post-sales revenue.

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