
SaaS Onboarding Specialist
4 days ago
SaaS Implementation
Join our team and contribute to the growth of a rapidly expanding vertical software company. We're revolutionizing the pet care industry with innovative solutions.
Key Responsibilities:- Lead customer onboarding sessions for smooth product adoption and integration.
- Assist customers in migrating data through ETL/ELT pipelines while ensuring data accuracy and consistency.
- Perform SQL queries and database operations to validate, transform, and troubleshoot customer data.
- Utilize advanced Excel and spreadsheet skills for data manipulation, validation, and reporting.
- Collaborate with cross-functional teams to enhance onboarding experiences.
- Provide technical support and guidance on data-related challenges during onboarding.
- Develop and maintain documentation for onboarding processes, best practices, and troubleshooting guides.
Required Skills & Qualifications:
- A minimum of 3 years of experience in SaaS onboarding, data operations, or a related technical field.
- Proficiency in ETL/ELT processes and data transformation methodologies.
- Strong SQL skills with experience in writing complex queries, data validation, and troubleshooting.
- Advanced Excel and spreadsheet skills, including formulas, pivot tables, and automation.
- Scripting expertise (preferably in Python, Shell, or other relevant languages) is highly preferred.
Cultural Expectations:
- We prioritize the well-being of both our pet care providers and the pets they care for.
- We have an unyielding commitment to serving our customers, working diligently until they are fully satisfied.
- We focus on attention to detail and quality in everything we do, ensuring excellence in our products and services.
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