Voice Process Associate

7 days ago


Kolkata, West Bengal, India Teleperformance Global Services Private Limited Full time

About the Job:

We are seeking a skilled Voice Process Associate to join our team at Teleperformance Global Services Private Limited. In this role, you will be responsible for interacting with customers via voice calls and resolving their queries and complaints.

The successful candidate will have excellent communication skills in English and be able to work effectively in a fast-paced environment. A high level of patience and politeness is also required to handle customer interactions.

Key Responsibilities:

  • Handle customer inquiries and resolve issues promptly
  • Meet performance targets and quality metrics
  • Maintain accurate records and reports

Requirements:

  • High school diploma or equivalent required
  • Excellent written and verbal communication skills in English
  • Ability to work in a 24/7 shift environment

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment


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