Inventory Management Specialist

3 days ago

Bengaluru, Karnataka, India beBeeOracle Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Title: Oracle Inventory Service Engineer

We are seeking an experienced and dedicated Oracle inventory service engineer to ensure the smooth and accurate operation of our Oracle inventory management systems.

  • Provide L1 support for organization and location configurations within the Oracle system.
  • Manage and resolve issues related to Oracle Receiving and Recipient Accounting, ensuring financial accuracy.
  • Deliver essential support services during month-end and quarter-end closing periods to guarantee operational continuity.
  • Triage and prioritize incoming tickets from end-users regarding Oracle inventory management issues.
  • Perform initial assessments of reported system issues and troubleshoot problems systematically.
  • Evaluate and escalate complex or unresolved problems to appropriate support teams and on-call personnel for timely resolution.

The ideal candidate has a strong background in Oracle ERP systems, excellent problem-solving skills, and a commitment to maintaining high standards of data accuracy and operational efficiency.

Key Responsibilities:

- Troubleshoot and resolve a wide range of Oracle inventory issues, from user errors to system-level glitches.

- Document solutions, create comprehensive knowledge base articles, and maintain a robust repository of information for future reference.

- Monitor ticket queues to ensure timely responses and strict compliance with service-level agreements (SLAs).

- Support critical period-end processing activities to ensure all transactions are accurately recorded and processed.

- Ensure inventory visibility and data accuracy across all Oracle systems, minimizing discrepancies.

Requirements:

The candidate should have:

  • 5+ years of hands-on experience working with Oracle inventory management modules.
  • A solid understanding of receiving and recipient accounting processes and their impact on financial records.
  • Demonstrated experience with organization and location configuration within Oracle ERP systems.
  • Familiarity with month-end and quarter-end procedures and the ability to work under pressure during these times.
  • Strong problem analysis, prioritization, and troubleshooting skills.
  • Proficient in using ticketing systems for incident management and tracking.
  • Excellent communication, interpersonal, and documentation skills.
  • Proven ability to work effectively under pressure during critical business periods.
  • A background in technical support or service desk environments is highly desirable.
  • A strong understanding of general inventory management concepts and principles.
  • A strong customer service orientation with a focus on end-user satisfaction.

Technical Skills:

  • Proficiency in SQL for data querying and analysis.
  • Experience with Oracle E-Business Suite (EBS) and its various modules.
  • Familiarity with reporting tools such as Oracle Reports, OBIEE, or others.
  • Knowledge of PL/SQL for creating and modifying stored procedures, functions, and packages is a plus.

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