Business Analyst/Operations Analyst-Process Excellence Specialist

2 weeks ago

Delhi, Delhi, India VISTRA Full time
Job Title: Business Analyst/Operations Analyst-Process Excellence

We are seeking a highly skilled Business Analyst/Operations Analyst-Process Excellence to join our team at Vistra. As a key member of our Process Excellence team, you will play a critical role in driving business process improvements and operational efficiency across our organization.

Key Responsibilities:
  • Collaborate with operations to build a process inventory (current and target state)
  • Plan and implement process improvement and operational efficiency projects through business process reengineering, reinforce controls and establish a roadmap for longer term initiatives
  • Partner closely with operational owners and key functional stakeholders to implement approved standardized processes and maximize efficiencies
  • Lead & facilitate process mapping workshops with Operations to capture As Is processes, identify bottlenecks, and design streamlined processes
  • Drive & facilitate end-to-end process redesign and performance improvement through the identification and elimination of non-value-added activities
  • Drive fact base analysis to identify insights on wasted efforts and opportunities for process efficiency
  • Work with relevant teams to determine how new technologies can support reengineering operational processes
  • Design and implement process measurement tools to track and report on the effectiveness of process improvements
  • Ensure all process documentation are aligned with quality standards
  • Monitor information and trends to ensure process performance are achieving results and that services meet service levels
  • Identify issues/risks and participate in problem resolution
  • Develop and maintain project plans, schedules, and resource plans. Identify risks, issues, dependencies and manage resolution throughout the project lifecycle
  • Manage project execution proactively and take ownership of project deliverables
  • Ensure adherence to process framework, governance and project management standards and templates
  • Determine continuous improvement projects to pursue based upon organisational objectives and projected benefits
  • Assist with the smooth transition of processes from in-market locations to the India CoE
  • Review SOPs and verify escalation matrices of the newly migrated processes
  • Identify and implement ongoing improvements to existing processes within the India CoE to minimise complexity
Requirements:
  • Strong experience in process improvement methodologies (e.g., Lean Six Sigma, Kaizen), continuous improvement and business process reengineering
  • Ability to identify, evaluate and prioritise new transformation opportunities including business case development
  • In depth knowledge of Business Process Mapping and Modelling (Business Process Reengineering)
  • Good awareness of the available technology and latest industry developments relevant to the component and functions
  • Able to overcome adversity/resistance to change and influence others to drive the highest results
  • Capability to proactively figure out next steps and break through stalemate situations
  • Good team player with distinctive communication skills and high interpersonal competence, high motivation, and positive work attitude
  • Must have multi-tasking abilities, integrity, and honesty
  • Proficient in the use of MS Office, including Word, Excel, PowerPoint & Outlook. Process Excellence tools, Process mapping software
  • Good presentation and communication skills, both in written and oral English
  • Ability to manage change sensitively and in a collaborative manner
  • Strong communication skills, capable of effectively liaising between teams and ensuring comprehensive understanding across departments and working closely with senior stakeholders, both on and offshore
  • A detail-oriented mindset with a commitment to excellence and accuracy in all aspects of work
  • Knowledge of change management controls operating within a multinational financial services group
  • Self-driven and highly motivated individual, solution oriented and able to work independently
  • Highly organized, excellent follow through skills and ability to motivate a team
  • Support colleagues with transformational growth and operational excellence as and when required
  • Any other duties that from time to time may be considered appropriate by your line manager

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development. If you are a motivated and experienced Business Analyst/Operations Analyst-Process Excellence looking for a new challenge, please submit your application.

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