Customer Service Liaison

2 days ago


Kozhikode, Kerala, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 10,00,000
Job Overview

This role involves delivering exceptional customer service as a key liaison between our business and clients, ensuring customer satisfaction through timely and helpful responses to queries.

The ideal candidate will possess strong communication skills, with the ability to resolve complex issues efficiently and effectively.

We are looking for someone who can provide technical support, guiding clients on software usage and features, while also collaborating with our tech team to resolve any issues that may arise.

Key Responsibilities:
  • Respond to client inquiries via phone, email, or chat, resolving issues promptly and professionally.
  • Offer technical assistance, guiding clients on software utilization and features.
  • Collaborate with the tech team to resolve complex problems.
  • Document client conversations and follow up on unresolved matters.
  • Contribute to process improvements in customer service.

To succeed in this role, you should be knowledgeable about new trends and changes in accounting rules.

A Commerce graduate (BBA / B.Com / MBA / Commerce) is an asset for this position.



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