Business Operations Specialist
2 weeks ago
We're a pioneering home decor company that's revolutionizing the industry with innovative solutions. Our self-watering planters have been a game-changer, making plant parenting a breeze for our customers. We're committed to delivering top-notch products that combine style and function seamlessly.
Key Responsibilities- Data Analysis & Reporting: Utilize tools like Excel, SQL, and BI platforms to gather, analyze, and interpret data related to customer behavior, sales performance, and market trends.
- Business Performance Monitoring: Track and monitor KPIs such as conversion rates, customer lifetime value, CAC, and retention rates to provide actionable insights for business improvement.
- Market Research: Analyze competitors and industry trends to inform product positioning, pricing strategies, and identify potential new market opportunities.
- Cross-functional Collaboration: Work with teams across marketing, product development, and operations to ensure seamless execution of strategies that enhance customer experience and business growth.
- Process Optimization: Identify inefficiencies in operational processes and provide recommendations for improvement to increase profitability and streamline workflows.
- Forecasting & Budgeting: Assist in developing forecasts and financial models to project sales, customer acquisition costs, and overall business growth.
- Customer Feedback: Collaborate with the customer service and product teams to understand pain points and shape product development strategies based on feedback.
- Educational Background: Bachelor's degree in Business, Economics, Statistics, Marketing, or a related field. An MBA is a plus.
- Experience: 2-4 years of experience as a Business Analyst, preferably in a D2C, e-commerce, or retail environment.
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