
Business Fraud Prevention Expert
1 day ago
We are seeking a highly skilled professional to join our team as a Fraud Operations Specialist. In this role, you will be responsible for detecting and preventing potential fraud across all payment channels.
- Review customer transactions and accounts to identify suspicious activity.
- Monitor system alerts daily and take necessary action to protect customers and the bank.
- Develop and implement action plans for detecting fraudulent activities.
- Build models for fraud monitoring and provide training to subordinates.
- Ensure compliance with all laid down policies and procedures for smooth operations of the unit.
- Initiatives to enhance approval rates.
- Process and approve authorization requests.
- Handle enquiries and complaints from merchants and cardholders.
Required Skills and Qualifications
- Associate 4-6 years, Sr. Associate 6-8 years in similar profile.
- Proficient in English with good interpersonal and communication skills.
- Commerce Graduate.
- Fraud Detection Skills, Risk Management, Communication Skills, Problem Solving Skills etc.
- Investigation, Data Analytics etc.
Benefits
- Support and maintain good working relationship with below units in timely investigations to process customer's fraudulent transactions claims.
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