
Career Growth Opportunity
2 weeks ago
At BrightChamps, we're committed to delivering exceptional student experiences. Our Student Experience Professionals play a vital role in making this happen.
Key Responsibilities:- Support students and parents throughout their journey with empathy and accuracy.
- Mentor students to ensure effective app usage and maximize learning outcomes.
- Collaborate with cross-functional teams to resolve customer issues efficiently.
- Take ownership of all customer-facing ad hoc requirements from internal teams.
As a Student Experience Professional, you'll have the opportunity to make a real difference in the lives of our students. If you're passionate about education and enjoy working in a fast-paced environment, this could be the perfect role for you.
Requirements:- Minimum 1 year of experience in customer experience or support roles.
- Strong communication skills, both written and verbal.
- Empathetic, solution-oriented, and comfortable working in a fast-paced environment.
- Ability to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams.
- Opportunity to work with a dynamic team to deliver exceptional student experiences.
- Chance to develop your skills and expertise in customer experience and support.
- Experience in managing multiple channels and collaborating with cross-functional teams.
- Opportunity to make a real difference in the lives of our students.
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