High-Level Infrastructure Specialist

1 week ago

Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 13,00,000 - ₹ 21,00,000

Job Summary :

We are seeking a skilled Technical Support Engineer to provide expert support and troubleshooting for IT infrastructure. The ideal candidate will have 4-6 years of experience in RCM, healthcare, or BPO-oriented organizations.

Key Responsibilities :

  • Technical Support & Troubleshooting : Provide hands-on support and resolve IT issues related to systems, networks, and applications in healthcare, RCM, or BPO environments.
  • SLA Compliance : Monitor and adhere to Service Level Agreements (SLAs), prioritizing ticket resolution and maintaining high service standards for clients.
  • Performance Monitoring : Track performance metrics, conduct ticket audits, and analyze data to support continuous improvement in service delivery.
  • Cross-Location Coordination : Assist in ensuring consistent service delivery and effective communication across locations.
  • Client Collaboration : Work with teams to align support services with business objectives and compliance requirements.
  • Process Support : Contribute to the design and implementation of processes to enhance operational efficiency and scalability.
Required Skills/Technologies :
  • ITSM Tools : Proficiency in Freshservice or ManageEngine ServiceDesk Plus for incident, problem, and change management.
  • Operating Systems : Experience with administration of Windows Server (2019/2022), Linux, and macOS, including troubleshooting.
  • Networking : Knowledge of LAN/WAN configuration, VLAN segmentation, VPN management, TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
  • Directory & Identity Management : Familiarity with Active Directory (user/group management), Azure AD/Entra ID, and Group Policy.
  • Cloud Platforms : Basic knowledge of AWS (EC2, S3, VPC) or Azure for hybrid environments.
  • Cybersecurity Tools : Experience with endpoint security.
  • SLA & Ticketing : Skills in SLA tracking, ticket prioritization, and metrics reporting using ITSM platforms.
  • Virtualization : Familiarity with VMware vSphere or Hyper-V for troubleshooting virtual environments.
  • Automation & Scripting : Basic skills in PowerShell, Python, or Bash for automating tasks.
  • HRMS Integration : Experience with IT onboarding/offboarding and integration with HRMS platforms.
  • Documentation & Communication : Ability to create SOPs, knowledge base articles, and engage stakeholders effectively.
  • Productivity Tools : Proficiency in Microsoft 365, Google Workspace, and IP telephony systems.
Good To Have Technologies/Tools :
  • Monitoring Tools : Familiarity with Zabbix, Nagios, or SolarWinds for infrastructure monitoring.
  • DevOps Tools : Basic knowledge of CI/CD pipelines or containerization.
  • IT Asset Management : Experience with tools like Lansweeper for asset tracking.
  • Backup & Recovery : Knowledge of Veeam or Acronis for data backup.
  • Zero Trust Security : Understanding of zero trust frameworks.
  • Collaboration Platforms : Proficiency in Slack, Microsoft Teams, or Confluence.
  • Compliance Frameworks : Awareness of GDPR, HIPAA, or ISO 27001.
  • Certifications : Certifications such as MCA, CompTIA A+, or Network+ are a plus.

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