Senior Category Manager
3 weeks ago
About Urban Company
Urban Company is a leading tech-enabled home services marketplace, offering a wide range of services including beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, and painting. Our mission is to provide high-quality, standardized, and reliable service experiences to our customers, and we work closely with our handpicked service partners to achieve this goal.
About the Role & Team
Our India business is divided into three large verticals with several core categories within these verticals. Each category has an independent user offering and supply pool and is led by a business head. We are seeking a skilled Category Growth and Operations Leader to join our team and contribute to the success of our business.
- Beauty vertical
- Salon for women: Skin-care services
- Salon for women: Hair, nails and make-up
- Men's grooming
- Spa therapy for men and women
- Treatments
- Home vertical
- AC and appliance repair
- Cleaning and Pest control
- Electricians, Plumbers and Carpenters
- Painting
- Products business (Largely B2B sales)
- Beauty & spa products: Both OEM and private labels
- Home solutions store
- Cleaning products
- Native
- Smart Locks and RO
Responsibilities
- Scale category volumes and revenues across geographies while ensuring superlative customer and partner experience at scale.
- Maintain operational excellence for your set of cities on a daily basis.
- Take charge of key central growth tracks for the category over time, including sustainable and profitable growth, building customer and partner love at scale, leading a team from the front, and collaborating with cross-functional teams.
Requirements
- Minimum 2-4 years of experience in an ops-related/consulting/strategy role.
- Demonstrated leadership of teams and projects – the ability to influence and lead.
- Someone who can deliver under tight timelines.
- Super energetic, loves challenges and solving them.
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