IT Infrastructure Coordinator

1 week ago

Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full time

About Four Seasons:

At Four Seasons, we believe in creating exceptional experiences for our guests, residents, and partners. To achieve this, we rely on a world-class employee experience and company culture. Our team members around the world strive to deliver luxury with genuine heart, and we know that the best way to enable them is through a commitment to excellence in technology.

About the Role:

We are seeking a highly skilled IT Infrastructure Coordinator to join our team. As a key member of our technology operations team, you will be responsible for providing administration services, including communication point for technology issues, server infrastructure management, network infrastructure management, and deskside support services.

Key Responsibilities:

  • Provide administration services, including communication point for technology issues
  • Assist in the planning and design of server infrastructure, capacity planning, performance monitoring, operating system upgrades and/or patches, trouble-shooting and restoration of services, system backup and recovery procedures, regular backup and integrity checks, and virus protection management
  • Assist in the planning and design of network infrastructure, capacity planning, implementation of devices, trouble-shooting and restoration of service, and management of 3rd party vendors
  • Provide deskside support services, including service outage diagnosis, desktop restoration/repair, coordination of repair through 3rd party vendors, trouble-shooting and restoration of service, and virus protection management
  • Create and maintain user/group accounts, user configuration, trouble-shooting access problems, and completion of on-site documentation
  • Participate in property level, corporate initiated, technology implementations
  • Maintain and promote Four Seasons core technology standards
  • Maintain technology 'best practices' in respect to property systems
  • Assist in the co-ordination of new acquisitions, openings and major projects as required
  • Develop and maintain a core set of proactive maintenance processes which are performed on property systems
  • Provide 7 x 24 support for mission critical systems

Requirements:

To be successful in this role, you will need to have a strong understanding of IT infrastructure, server and network management, and technology operations. You will also need to have excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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