Product Analytics Specialist

3 weeks ago


Bengaluru, Karnataka, India Freshworks Full time

About Freshworks

Freshworks is a leading provider of software-as-a-service solutions that enable businesses to delight their customers and employees. Our mission is to make it fast and easy for companies to build and deliver software that is affordable, quick to implement, and designed for the end user.

As a Product Analytics Specialist at Freshworks, you will play a critical role in helping us achieve this mission. You will work closely with our Product and Engineering teams to provide data-led decision-making support for our product roadmap.

Key Responsibilities

  • Take ownership of end-to-end product analytics, driving instrumentation goals and ensuring constant updating of product telemetry.
  • Collaborate daily with Product Managers, Engineering, TPM, and Operations to extract insights from large, intricate datasets and provide reports on product health and feature benchmarking.
  • Monitor product adoption KPIs and connect them with adjacent business data models to uncover expansion and retention opportunities.
  • Communicate findings to stakeholders and spearhead initiatives aimed at improving business performance.

Requirements

  • Sound knowledge of standard descriptive statistical techniques and proficiency in using predictive analytical models when necessary.
  • Excellent communication skills, including the ability to storyboard and present insights concisely.
  • Hands-on experience with DBMS systems and proficiency in framing SQL queries for complex data manipulation.
  • Proficiency in Python and R for building predictive and exploratory analytical models.
  • Ability to craft compelling narratives with data using appropriate visuals and hands-on experience in building and maintaining dashboards using tools such as Power BI, Looker, Tableau, Sisense, etc.

Qualifications

  • At least 5 years of hands-on work experience in analytics, with a minimum of 3 years of experience in product analytics.
  • Minimum of 2 years of experience in a customer-facing analytics role.

About Freshworks

Freshworks is committed to providing equal opportunity for all and believes that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities, and the business.



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