Network Infrastructure Specialist

1 week ago

Solapur, Maharashtra, India beBeeEngineer Full time ₹ 9,60,000 - ₹ 16,12,000

Job Description

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The Cisco Network Engineer is responsible for designing, implementing, and supporting complex contact center solutions utilizing Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications Manager (CUCM).

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This role requires expertise in contact center deployments, IVR scripting, Cisco Cube configuration, Nuance TTS/STT integration, and overall operations.

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Key responsibilities include:

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  • Designing, deploying, and supporting Cisco UCCE and CUCM-based contact center solutions\
  • Developing, testing, and implementing IVR self-service scripts using Cisco and third-party platforms\
  • Integrating and configuring Nuance TTS (Text-to-Speech) and STT (Speech-to-Text) functionality for enhanced IVR experiences\
  • Configuring and troubleshooting Cisco Cube (Cisco Unified Border Element), VoIP gateways, SIP and ISDN trunks, and dial-peers\
  • Managing operational aspects including incident, change, and problem management for contact center infrastructure\
  • Capturing customer call flow requirements and developing sophisticated call routing scripts and logic including integrations with 3rd party CRM applications to enable self service.\
  • Executing upgrades, patch management, health checks, and performance tuning for UCCE, CUCM, and related platforms\
  • Supporting integration efforts with CRM, workforce management systems, Verint / Nice call Recording & screen recording and third-party business applications\
  • Conducting root cause analysis and resolving outages, circuit issues, and platform disruptions in close collaboration with carriers and IT teams\
  • Documenting and maintaining detailed network, system, and operational records according to best practices\
  • Training and guiding clients/end users on feature adoption and solution usage\
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    • Minimum 5 years of hands-on experience with Cisco UCCE, CUCM, Unity, Cisco Voice Gateways, and IVR scripting\
    • Expert with UCCE call flow design, routing scripts, CVP IVR, and peripheral applications\
    • Advanced knowledge of Cisco Cube configuration, SIP/ISDN protocols, dial plans, and device pool management\
    • Proven track record in Nuance TTS/STT integration, testing, and troubleshooting\
    • Familiarity with Cisco Unity Voicemail, unified messaging, ACD, and integration to CRM packages\
    • Proficient with tools and diagnostic utilities for troubleshooting VoIP, UC, and network issues\
    • Ability to perform regular backup, recovery, version upgrades, and capacity planning\
    • Strong communication, collaborative, and documentation skills\
    • Bachelors Degree in Information Technology/Computer Science/Engineering (or equivalent experience)\
    • Preferred: CCNP, CCIE Collaboration, or CCNA Voice\
    • Experience working across multi-vendor environments (Avaya, NICE CXOne, BrightPattern, Five9 etc.) is a plus\
    • Excellent analytical and problem-solving abilities\
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Benefits

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Role is available for remote/hybrid arrangement, subject to business requirements.

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This position is ideal for engineers with a passion for optimizing communication systems, delivering robust contact center solutions, and driving operational excellence in enterprise environments.

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Requirements

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High level of technical proficiency in Cisco UCCE, CUCM, Unity, and associated technologies.

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Strong understanding of network architecture, protocols, and devices.

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Effective communication, teamwork, and problem-solving skills.

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Working Conditions

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Work will be performed remotely or from company offices.

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Must have reliable internet connection and required software and equipment.

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