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Senior Risk Management Expert
4 weeks ago
As a key member of the Amazon Dev Center India - Hyderabad team, we are seeking an experienced Fraud Investigator to join our Investigations Team. The successful candidate will be responsible for conducting investigations worldwide, utilizing excellent analytical skills to identify and mitigate risk.
Key Responsibilities
- Authenticating customer behavior and transactions on Amazon accounts.
- Analyzing complex use cases involving multiple customer contacts.
- Determining the root cause of issues and implementing effective solutions.
- Managing relationships with business teams to foster collaboration and teamwork.
- Researching and suggesting process improvements to enhance customer experience.
Requirements
- Bachelor's degree in an analytical field or equivalent experience in risk management and fraud investigations.
- Current experience in investigations processes and policies.
- Good written and verbal communication skills.
- Ability to work effectively in a multi-task, high-volume environment.
- Flexibility to work various shifts, including weekends and overtime hours.
About Us
At Amazon Dev Center India - Hyderabad, we strive to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. We are committed to innovation, customer satisfaction, and teamwork, and we are looking for a dedicated and skilled Fraud Investigator to join our team. If you are passionate about risk management and customer success, we encourage you to apply for this exciting opportunity.
