Chief Service Delivery Executive

4 days ago

Vizag, Andhra Pradesh, India beBeeLeadership Full time US$ 13,30,231 - US$ 20,10,133
Job Title: Associate Director, Service Delivery

The Role:

Seeking a seasoned leader to oversee end-to-end operations and serve as the primary point of contact for internal and external stakeholders.

Key Responsibilities:

  • Operational Excellence: Lead operational improvements across business verticals, optimize resource allocation, and track progress against defined business goals.
  • Domain Capability: Strengthen domain capabilities through continuous improvement and talent development.
  • Strategic Planning: Develop strategies aligned with growth objectives and lead cross-functional planning for budgets, expansion, service design, operational costs, and hiring.
  • Business Growth: Collaborate with Sales & Marketing teams to support and drive business expansion.
  • Innovation & Value Addition: Lead innovation initiatives and other value-added efforts in partnership with clients.
  • P&L Ownership: Manage profit and loss for business operations and execute strategic plans to drive profitability and growth.
  • Team Management: Oversee a large high-performing team and provide vision and leadership with a data-driven approach.
  • Client Satisfaction: Build strong client relationships and ensure high levels of satisfaction.
  • Best Practices: Develop, share, and implement best practices across service offerings and domains.

Requirements:

  • 15+ years of experience in operations within a BPO/Outsourcing space in customer service domain.
  • Strong understanding of business trends, emerging technologies, and industry best practices.
  • Ability to streamline complex processes and make data-driven decisions.
  • Proven success in leading large teams (HC of 500+ FTEs).
  • Demonstrated ability to improve performance across quality, efficiency, and effectiveness metrics.

Education:

  • MBA or Postgraduate degree preferred.

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